Queensland Crime and Corruption Commission

The Queensland Crime and Corruption Commission (CCC) is the state's independent commission for investigating major crime and corrupt conduct in the Queensland public sector. PretaGov has been its CMS and intranet partner since August 2011.

Background

The CCC's online presence has to do two distinctly different things well. The public website publishes investigation outcomes, oversight reports and complaint pathways, with all the audit and approval workflow that a statutory body's external communications require. The internal intranet supports a Commission workforce that includes investigators, lawyers, analysts and corporate staff, each working with sensitive material under controls that are tighter than most workplaces will ever need to consider.

Both sides also had a security and compliance bar above the norm — the public site receives complaint submissions about misconduct, and the platform handling those submissions has to be defensible against active probing.

Solution

We delivered a Plone CMS implementation covering both public website and intranet, with the work scoped to align with Queensland Whole-of-Government information standards. The public site includes enterprise workflow for content approval, web forms with the data-handling controls appropriate to complaints submission, version control and archiving, RSS distribution, and email newsletter integration.

The intranet provides the operational tools the Commission's staff need — staff notice board, forums, e-newsletter, calendar — alongside integration with TRIM, the records-management system used across Queensland Government for compliant record-keeping.

Why Plone here

The CCC's combination of security demands, workflow complexity, and the need for long-term defensibility of the platform made Plone the right substrate. Plone's security record across two decades of public-sector deployments, combined with its built-in workflow and permissions, removed the need to invent or audit a custom equivalent for any of these features. The platform has remained in continuous service since 2011, evolving with the Commission's needs and Queensland government standards.