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PretaGov

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Managed hosting

We host and manage the software we build, plus existing workloads our clients want stabilised. UK data sovereignty, 24/7 monitoring, Cyber Essentials certified. We've been running Plone, Python and Postgres in production for AU and UK governments for 18 years; the patterns are settled.

What we run

AWS for production workloads (UK and AU regions). Fly.io for scale-to-zero AI and chatbot workloads. Some Azure and Google Cloud for clients who already have spend commitments there. We support multi-region and dedicated single-tenant deployments where data classification requires it.

Cyber Essentials and accreditations

We hold UK Cyber Essentials certification across the hosting business. ISO 27001 and SOC 2 controls are mapped in our operational handbook. Government clients sit behind hardened reverse proxies with WAF rules tuned to their threat profile. Penetration tests run annually or before major releases — whichever comes sooner.

What "managed" means in practice

  • OS, runtime and dependency patching against published CVEs, with regression runs before production rollout.
  • Backups, retention schedules and quarterly restore exercises. We test the restores; backups that haven't been restored aren't backups.
  • Uptime and latency monitoring with on-call rotation. Incidents acknowledged within agreed SLA windows.
  • Capacity reviews quarterly. We size up before you notice, not after.
  • Quarterly hosting reports covering uptime, incidents, deferred work, security posture and capacity outlook.

Who we host for

NSW Crime Commission since 2017. Justice Health NSW since 2017. LECC since 2017. Marine Stewardship Council. UK National Archives. A long list of UK and Australian local councils. The hosting business has run since 2007.

How to engage

Most clients start with a hosting review (free, ~half-day) covering current state, risk surface, cost profile and migration options. After that we either take over an existing environment in place, or rebuild into one we run.

Related work

Video Platform: UK National Archives
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Video Platform: UK National Archives

With the growing number of digital documents, in varying formats, being sent to TNA for permanent preservation, TNA was looking for a cost effective cloud service to support the playing of videos through a link to its website. They wanted secure, reliable storage for 1TB of videos and more for the future.

13 Jan 2024
Highly Available Natural Disaster Website: VicSES
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Highly Available Natural Disaster Website: VicSES

A public website and extranet with guaranteed 99.99% uptime during a major earthquake. A predicted 800,000 would access the website for emergency information within 15 minutes.

11 Jan 2024
Modernising the UK Land Registry's 1862 Register with Headless CMS
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Modernising the UK Land Registry's 1862 Register with Headless CMS

The UK Land Registry's 1862 Register — 162GB of historical archival images and metadata — faced outdated tech, security risks, and non-compliance with WCAG 2.2 standards. We delivered a secure, accessible, future-proof upgrade using headless open-source technology.

12 July 2023

REMPEC: Mediterranean marine pollution response

Long-running hosting and support for the UN-affiliated Regional Marine Pollution Emergency Response Centre for the Mediterranean, based in Malta.

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14 May 2019
NSW Crime Commission
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NSW Crime Commission

Long-running CMS-managed public website for an independent NSW investigative agency. PretaGov has hosted, maintained and evolved the site since 2017.

15 June 2017
Law Enforcement Conduct Commission (LECC)
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Law Enforcement Conduct Commission (LECC)

Long-running partnership with the NSW oversight body for police misconduct — hosting, Plone CMS upgrades, and the 2022 rebuild onto the NSW Customer Service design system.

1 Jan 2017
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PretaGov

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PretaGov UK

Suite 2A, Blackthorn House
St Pauls Square
Birmingham, B3 1RL
+44 (0) 208 819 3887
contact@pretagov.co.uk

PretaGov Australia

Suite 97, Level 3
515 Kent Street
Sydney NSW 2000
+61 (2) 9955 2830
contact@pretagov.com.au

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