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Business applications

We build internal-facing software for organisations whose case management, workflow or compliance can't be solved with off-the-shelf SaaS. Intranets, eForms, CRMs, ordering systems, records-transfer pipelines, secure portals for cleared partners. Often connected into systems you already run.

What we build, in practice

  • Case management and workflow systems for regulators, ombudsmen, and inquiry bodies.
  • eForm and intake systems with backend workflow, approval chains and audit trail. UK DWP and several state agencies use these in production.
  • CRMs and internal portals for membership organisations, publishers, and distributed teams.
  • Records integration — FHIR for healthcare, custom protocols for everything else.
  • Intranets and extranets that consolidate documents, news, events, and discussion into one place rather than five.
  • Ordering and procurement systems for sectors that don't fit a generic shopping cart.

Why us, not a SaaS off the shelf

For workflows where the off-the-shelf product doesn't fit, the choice is usually "customise the SaaS until it does" or "build to fit". The SaaS-customisation route looks cheaper at year one and ends up the most expensive thing in your stack by year five. We build to fit — but on a battle-tested platform (Plone, Postgres, Python) so the codebase has a future, and on patterns we've shipped before so the timeline is predictable.

How engagements run

Most projects start with a 2–4 week discovery covering current state, user research, requirements, integrations, and a realistic project plan with milestones. Build phases are typically 8–16 weeks for an initial release, with managed hosting and ongoing partnership after.

Related work

Bus Driver Intranet: NSW STA
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Bus Driver Intranet: NSW STA

NSW State Transit Authority (STA) needed a way to securely communicate with Bus Drivers across the state of NSW in Australia. Bus Drivers were either employed by STA and required payroll information or employed by private bus companies, and required access to timetable information. The solution using Plone's intranet capabilities was cost effective and secure

29 Aug 2023
Swimming Pool Register: Building Commission NSW
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Swimming Pool Register: Building Commission NSW

300,000 backyard pools across NSW, 182 Local Councils, 30 forms, and a two-month build before the 29 October 2014 legislation cut-off. PretaGov delivered the NSW Swimming Pool Register on time.

12 July 2023
High Value Person CRM: Burda International
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High Value Person CRM: Burda International

Burda Asia faced the challenge of consolidating efforts to track high net worth individuals (HNWI) for targeted advertising and event invitations. A custom CRM was produced enter, deduplicate and enhance the records.

11 July 2023
FHIR Care Records Transfer: UK NHS
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FHIR Care Records Transfer: UK NHS

NHS Digital Industry: Healthcare Challenge: Inefficient paper-based transfer processes causing delays in patient discharges to social care providers. A HL7 FHIR submission and transfer system sped up transfer of patients into out of hospital care freeing beds

20 June 2023
Bus Company Surveys: UK DfT
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Bus Company Surveys: UK DfT

The (STS) division faced significant challenges in collecting and analysing personal travel data. The existing paper-based survey distribution process was error-prone, labour-intensive, and prone to delays due to mistakes. A solution was needed that would not only provide flexibility but also prioritise data security.

13 June 2023
Vaultmatix for translation workflow: NSW MHCS
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Vaultmatix for translation workflow: NSW MHCS

Multicultural Health Communications Service, faced a significant obstacle when it came to sharing large sensitive files with their stakeholders. MHCS needed to secure collaboration and sharing of large files between clients and translators. Existing off-the-shelf file sharing tools presented two critical challenges: compromised data security and unreliable email deliverability.

13 June 2023
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PretaGov UK

Suite 2A, Blackthorn House
St Pauls Square
Birmingham, B3 1RL
+44 (0) 208 819 3887
contact@pretagov.co.uk

PretaGov Australia

Suite 97, Level 3
515 Kent Street
Sydney NSW 2000
+61 (2) 9955 2830
contact@pretagov.com.au

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